Sonet at OSRO (sonet@osro.co.za) can be contacted for all insurance related queries.
The water heating installation the owner’s responsiblity to maintain. It is however covered under the Body Corporate insurance policy – although it does not cover specific consequentual damages (e.g. geyser enclosures).
Owners and property managers may download the claim form and contact the insurance call centre directly and notify Sonet of the claim. Alternatively, a completed claim form and quotation can be submitted to OSRO.
The owner must however make all arrangements with the plumber for payment, and settle the account to the plumber.
The maximum amounts for the repalcement of geysers covered by the policy are as follows:
- 100 – 150 l geyser R8500
- 200 l geyser R10400
If the claim is approved by the insurer, the owner will be reimbursed, minus the excess payable, which is currently R1500.
If the invoice is more that the max amount indicated on the policy, the owner will also be liable for the amount over the max amount, as well as the excess payment.